ROUTE SHIPPING INSURANCE
WE'VE PARTNERED WITH ROUTE!
Live K-Beauty is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss, or theft. Read more about how to file a lost claim below.
In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed.
We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
Route also allows you to visually track all your orders for free.
Q: HOW TO FILE A CLAIM?
Have a problem? File a Route claim here HTTPS://CLAIMS.ROUTE.COM/
Claims for packages marked as “delivered” must be filed after 2 days and before 10 days from the date the package was marked “delivered.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 5 days and within 30 days from the last status update.
Q: WHAT IS ROUTE+?
A: Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.
Q: WHAT IS THE ROUTE APP (FREE)?
The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.
Haven’t downloaded the app yet? DOWNLOAD HERE.
Q: WHERE IS MY ORDER?
A: Download Route’s mobile app for iOS from the App Store to visually track your
package and receive real-time notifications on its estimated delivery.
Q: WHAT IF MY ORDER NEVER ARRIVES OR IS STOLEN?
A: To protect your order against loss or theft, add Route+ package protection at checkout. When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
Q: WHAT IF MY ORDER IS DAMAGED?
A: To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at firstname.lastname@example.org and we will be happy to work with you to fix it!
Q: WHAT ARE ROUTE’S TERMS AND CONDITIONS?
A: Route’s terms and conditions are here: HTTPS://ROUTE.COM/TERMS-AND-CONDITIONS/
Q: DOES ROUTE+ COVER STOLEN ITEMS?
A: Yes! Route has your back! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.
Q: IS ROUTE A LICENSED INSURANCE COMPANY?
A: Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.