Orders, Payments & Promotions
Q - What payment methods do you accept?
We currently accept Visa, MasterCard, Discover, American Express, PayPal, Amazon Payment, and Afterpay.
For orders outside of the U.S., we recommend using PayPal or Amazon Payments, especially if the card-issuing bank is not U.S.-based.
Q - What is Afterpay?
Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.
Q - How do I use Afterpay?
Just shop on livekbeauty.com and check out as usual. At checkout, choose Afterpay as your payment method, You will be directed to the AfterPay website to register and provide payment details (Visa or Mastercard). If you've used Afterpay before, just log in to your Afterpay account. Then complete your order - it's that easy!
Q - What can I use Afterpay for?
Afterpay can be used to pay for all products excluding Live K-Beauty e-gift cards. Please note, all items in your shopping bag must be eligible for Afterpay, and the bag value must be between $35 and $1000.
Q - When will my items be delivered if I use Afterpay?
Afterpay orders are delivered within our standard shipping time frames like any order from livekbeauty.com. Free standard shipping is available for U.S. orders over $35.
Q - How do I return an item purchased with Afterpay?
Afterpay returns follow our standard return process. Please visit send us an email to hello@livekbeauty.com to initiate your return. Please note, refunds for Afterpay will first be refunded from Livekbeauty.com to Afterpay, and then to you. We cannot provide an exchange or cash refund. Have more questions about Afterpay returns? Go to help.afterpay.com.
Q - Can I use Afterpay if I'm an international customer?
Afterpay is only available to customers with a U.S. billing address. Customers with international billing addresses will not be able to create an Afterpay account.
Q - Where can I find out more about Afterpay?
Visit the Afterpay website here (https://help.afterpay.com/hc/en-us) for a comprehensive list of FAQs and check out Afterpay’s Privacy Policy found here (https://www.afterpay.com/privacy-policy).
If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or use the contact form found here (https://help.afterpay.com/hc/en-us/requests/new).
Q - How do I apply my Discount Code?
Discount codes can be applied to your order at Checkout. Enter your discount code into the field. Once you hit 'Apply' your discount will be deducted from your cart total and you can continue on to payment method.
Please note that only one discount code can be applied per order. Discount codes cannot be combined with any other promotions or offers.
Q - Can I get some samples?
Yes! In fact, you get a free sample with every purchase.
We do not accept requests for additional samples. However, we periodically run promotions and sample offers, so be sure to stay tuned on our Instagram and newsletter for updates!
Q - I'm placing an order as a gift, how do I make sure no prices are shown in the order?
That's great, we hope your friends and family enjoy the gift of good skin! Not to worry, no prices are ever shown in any packages we send out.
Q - Is the product I received expired?
No, and here’s why. Korean products are traditionally labeled with a manufacturing date instead of an expiry date and have a shelf-life of two to three years from this date, depending on each individual product and brand. So don't be alarmed if you receive a product stamped with a date prior to your actual purchase date -- we value our customers and will never sell expired products just to make a sale!
As K-Beauty expands further into the Western market, some brands have begun printing the expiration date instead of manufacturing date. Please check the characters in front of the dates to be sure:
제조 means "manufactured on"
까지 means "good until"
Gave reading Korean a try but still have questions? Ask us at hello@livekbeauty.com!
Q - Are the products on Live K-Beauty 100% authentic?
Glad you asked -- Absolutely! At Live K-Beauty, we take pride in bringing our customers only the highest quality of Korean beauty. We stand by this promise to do so with every product and this is at the heart of our company.
We source all products directly from the brands themselves or from their official authorized distributors.
Q - I reached out via email but I haven't received a response in over 2 business days! What now?
We're sorry to hear this! Please make sure your inquiry was sent to hello@livekbeauty.com. We do our best to get to everyone as soon as possible -- this usually means within 1-2 business days (Monday to Friday, not including Holidays). Sometimes our replies can end up in spam, so please be sure to check there and add us as a contact!
