RETURNS, CANCELLATION, MISSING ITEMS & DAMAGES
Q - Can I make changes to or cancel my order?
We at Live K-Beauty work hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This means there is only a very small window of time where we can “catch” your order before it is physically picked, packed and set aside for shipping.
This unfortunately means NO changes can be made to your order once it is placed. There may however be time to cancel your order all together so you can start fresh. Please email us at firstname.lastname@example.org as soon as possible with the subject line "Cancellation" and your full name and order number. We’ll let you know what we can do!
Q - What is your return policy?
We’re sorry you didn’t love your new products! We want you to love your experience with Live K-Beauty and Korean skincare as much as possible, which is why we’re here to help.
Our policy is that we are happy to accept returns on both new and gently used products within 21 days of receipt.
Please process your return via email@example.com.
Please include name and order number in your email.
Unfortunately, we are unable to refund your original shipping charges, and we do not offer exchanges on any of our products. We cannot accept empty or more than half empty products. We will only accept unopened and gently used products.
*Return shipping is at the expense of the customer in the event your products are to be returned to us.
The label is generated for the convenience of our customers. However, we are happy to accept packages regardless of what shipping method is used by the customer -- if a more cost effective shipping method is found.
We just ask in those cases, to prevent any delays, that name and order number be included inside of the parcel.
Please check the product page for Final sale items.
Q - Can I exchange a product?
We do not offer direct exchanges on any of our products.
Q - An item in my order was damaged in transit! What do I do?
Oh no, we’re so sorry to hear this! Please send us an email at firstname.lastname@example.org with your order number, full name and an image of the damaged item and we’ll be happy to help you!
Q - An item is missing from my package! Where is it?
We're so sorry to hear of your concern. Sometimes, the products in your order may be split into two (or more) fulfillments. Please kindly check your inbox for any additional tracking information -- please note that the subject will be identical and may be condensed into one email thread.
If after you've looked into your inbox and you find no additional tracking information and your item is indeed missing, please reach out to us and we will make sure to ship this ASAP.
All Live K-Beauty policies are subject to change without advanced notice.